Question 1

What is the difference between a new and a refurbished e-bike battery?

Accepted Answer

New batteries are brand-new cells with full manufacturer warranty. Refurbished batteries are carefully inspected, reconditioned units that have been tested for capacity and safety — they offer great value at a lower price point, backed by our own warranty.

Question 2

How do I know which battery fits my e-bike?

Accepted Answer

Check your current battery for voltage (V), capacity (Ah or Wh), and physical dimensions. Our product listings include compatibility notes. If you are unsure, contact us with your bike brand and model and we will help you find the right match.

Question 3

What voltage charger do I need?

Accepted Answer

Your charger voltage must match your battery voltage exactly — for example, a 36 V battery needs a 36 V charger. Using the wrong voltage can damage the battery or create a safety risk. Each charger listing shows the compatible battery voltages.

Question 4

How long does shipping take?

Accepted Answer

Orders placed before 14:00 on business days usually ship the same day. Standard delivery within Sweden takes 2–4 business days. You will receive a tracking number as soon as your order is dispatched.

Question 5

Do you ship internationally?

Accepted Answer

We currently ship to Sweden and select EU countries. Shipping costs and delivery times vary by destination. Enter your address at checkout to see available options and rates.

Question 6

What is your return policy?

Accepted Answer

You can return unused products within 14 days of delivery for a full refund. Items must be in original packaging and condition. Contact our support team to initiate a return and receive a prepaid label.

Question 7

What warranty do you offer?

Accepted Answer

New batteries come with a 2-year warranty. Refurbished batteries and chargers carry a 1-year warranty. The warranty covers manufacturing defects and abnormal capacity loss. Normal wear and improper use are not covered.

Question 8

How can I extend my battery lifespan?

Accepted Answer

Store your battery at around 60% charge in a cool, dry place. Avoid extreme temperatures, deep discharges below 10%, and leaving it fully charged for long periods. Regular use and proper charging habits will keep your battery healthy for years.

Question 9

My charger stopped working — what should I do?

Accepted Answer

First, check the power outlet and cable for visible damage. If the LED indicator is off or the charger gets unusually hot, stop using it immediately. Contact us with your order number and we will troubleshoot or arrange a replacement under warranty.

Question 10

Can I pay with invoice or instalments?

Accepted Answer

We accept card payments, Swish, and trusted invoice services such as Klarna. Available payment methods are shown at checkout based on your location and order total.

Question 11

Are your refurbished batteries safe?

Accepted Answer

Yes. Every refurbished battery undergoes a multi-point inspection: cell voltage balance, capacity testing, BMS functionality, and physical damage check. Only units that pass all tests are resold. Safety is our top priority.

Question 12

How do I track my order?

Accepted Answer

Once your order ships, you will receive an email with a tracking link. You can also view your order status by contacting our support team with your order number.

Vanliga frågor

Vanliga frågor